Privacy Policy
Effective date: 2026-05-21
TungArc respects the privacy of visitors to www.tungarc.com and business contacts who submit inquiries, newsletter signups, or quote requests through our website. This policy describes what information we collect, how we use it, and your rights regarding your data.
This policy applies to information collected through the TungArc website (www.tungarc.com) and through email or other direct business communications with TungArc.
What Information We Collect
We collect the following information when you interact with us:
Inquiry and quote request data: When you submit an inquiry through our contact form or request a quote, we collect your name, company, email address, country, phone number (optional), and the message content you provide. This information is necessary for us to respond to your inquiry.
Newsletter signup data: If you subscribe to our newsletter, we collect your email address.
Website usage data: When you visit our website, we collect standard server log information including IP address, browser type and version, operating system, referring website, pages visited, and timestamps. This data is collected automatically as part of normal website operation.
Cookies and similar technologies: We use cookies for site functionality (language preferences, session management) and may use analytics cookies to understand how visitors use our site. See the Cookies section below for details.
We do not collect sensitive personal data (financial details, government identifiers, health information, etc.) through the website. If your inquiry includes such information, we recommend you contact us directly by email rather than the web form.
How We Use Information
We use the information we collect to:
- Respond to your inquiry, quote request, or sample request
- Send you the information you request and follow up on business discussions
- Send newsletters and product updates to subscribed contacts
- Improve our website and understand visitor patterns (aggregated analytics)
- Maintain business records as required for our internal operations
- Comply with applicable laws and respond to legitimate legal requests
We do not sell your information to third parties. We do not use your information for advertising purposes beyond direct business follow-up on your inquiries.
Third-Party Services
We use a small number of third-party service providers to operate the website and conduct business:
- Cloudflare for content delivery, DDoS protection, and security
- Email service provider for transactional emails and newsletters
- Web analytics provider (if applicable) for aggregated visitor statistics
These providers process data under contractual agreements with us. They may access your information only as needed to provide their services to us; they are not authorized to use your information for their own purposes.
Cookies
Our website uses cookies in the following ways:
- Functional cookies: Required for the website to operate correctly (language preferences, session state). These cannot be disabled without breaking site functionality.
- Analytics cookies (if enabled): Help us understand how visitors use our site. These can be disabled through your browser settings without affecting site functionality.
We do not use advertising cookies or cookies that track you across third-party websites.
Data Retention
We retain information for the following periods:
- Inquiry data: Retained as long as commercially reasonable for business records and follow-up
- Newsletter subscriptions: Retained until you unsubscribe
- Website usage logs: Retained for a limited period for security and operational analysis
After the retention period, data is either deleted or anonymized for statistical purposes.
Your Rights
You have the following rights regarding your data:
- Right to access: You can request a copy of the personal information we hold about you
- Right to correct: You can request correction of inaccurate information
- Right to delete: You can request deletion of your information, subject to any legitimate business retention obligations
- Right to opt out: You can unsubscribe from newsletters at any time using the unsubscribe link in each email
To exercise these rights, contact us at [email protected] with your request and identifying information sufficient to verify your identity.
International Data Transfers
TungArc operates internationally. Your information may be processed in countries other than where you reside. We take reasonable measures to ensure your data is handled consistently with this policy regardless of the country of processing.
Children's Privacy
Our website and services are directed at business users (B2B). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it.
Changes to This Policy
We may update this policy as our business or applicable laws change. The "Effective date" at the top reflects the latest revision. Material changes will be communicated through prominent notice on the website.
Contact
For questions about this Privacy Policy, contact us at [email protected] or visit www.tungarc.com/en/contact/.
Disclaimer
This policy is provided for general information about how TungArc operates. It does not constitute legal advice. We recommend that you consult qualified legal counsel before relying on this policy for any specific business or legal matter. TungArc reserves the right to update this policy as our business or applicable laws change; the effective date above reflects the latest revision.