Terms of Service
Effective date: 2026-05-21
These Terms of Service govern your use of the TungArc website (www.tungarc.com) and any related business communications. By using our website or submitting an inquiry, you agree to these terms.
Acceptance of Terms
By accessing or using the TungArc website, submitting an inquiry, or otherwise engaging with our business communications, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use the website.
Scope of Services
TungArc operates as a B2B brand serving international customers in the medium-voltage, high-voltage, and low-voltage electrical contact components market. Our scope includes:
- Manufacturer of copper-tungsten (CuW) and silver-tungsten (AgW) electrical contacts for switchgear, vacuum interrupters, and low-voltage apparatus
- OEM and ODM manufacturing of contact components to customer drawings
- Material specification consulting for switchgear and apparatus designs
- Refurbishment-grade replacement parts for installed equipment
The website provides product information, technical content, and a channel for inquiries. The website does not constitute a binding offer to sell. Sales transactions are governed by individual written sales contracts or purchase orders with separately agreed terms.
Product Information
Product descriptions, specifications, technical data, and material properties presented on this website are provided for general guidance. Specific certified properties for any particular order are determined by the specific material lot and confirmed in writing per order. Industry-standard specifications and ranges (such as those per GB/T 8320-2025 and similar standards) are referenced as applicable.
Material grades, dimensions, and applications shown on product pages represent typical offerings; actual products supplied per order are confirmed during quoting based on your specific requirements.
Intellectual Property
All content on the TungArc website, including text, images, technical drawings, layouts, and trademarks, is the property of TungArc or its licensors. Unauthorized use, reproduction, or distribution of this content for purposes other than legitimate business inquiry with TungArc is prohibited.
You may view, print, or download website content for legitimate business evaluation purposes. Any other use requires written permission.
Customer-supplied technical drawings, samples, and specifications shared with TungArc are treated as confidential and used only for the purpose of evaluating, quoting, and producing the requested products. We do not disclose customer-supplied designs to third parties without explicit permission.
Quote and Order Process
Inquiries submitted through the website are reviewed and responded to during normal business hours. Quotes provided in response to inquiries are valid for the period specified in the quote (typically 30 days) unless otherwise stated.
Quote details, including pricing, lead times, and product specifications, are based on the inquiry information provided. Variations from the inquiry that affect the quote (changes in quantity, specification, or delivery terms) require requote.
Order acceptance occurs when TungArc confirms the order in writing (typically via email order confirmation) following receipt of a purchase order or signed contract. Orders are subject to credit and material availability verification.
No Warranty Implied by Website Content
Website content is provided "as is." TungArc makes no warranties, express or implied, regarding the accuracy, completeness, or current applicability of website content for any particular purpose. Actual product warranties applicable to your purchase are determined by your individual sales contract or purchase order with TungArc, not by website content.
Limitation of Liability
To the maximum extent permitted by applicable law, TungArc shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website or website content. This includes (but is not limited to) loss of profits, business interruption, loss of data, or claims of third parties.
TungArc's total liability for direct damages arising from website use is limited to amounts paid by you to TungArc for website-related services (typically zero, as the website itself is provided without direct charge).
This limitation does not apply where prohibited by applicable law.
Use of the Website
You agree to use the TungArc website only for legitimate business purposes. You will not:
- Use the website to transmit malicious code or attempt to compromise website security
- Submit fraudulent inquiries or quote requests
- Use the website to harass, defame, or impersonate any person or entity
- Reverse engineer, scrape, or systematically extract website content for unauthorized purposes
- Use the website in any manner that violates applicable law
TungArc reserves the right to refuse service or restrict website access for users found in violation of these terms.
Governing Law
These Terms of Service and any disputes arising under them are governed by the laws of the jurisdiction in which TungArc is established, subject to any mandatory consumer protection or applicable trade law in the user's jurisdiction. The specific governing law and dispute resolution forum for business contracts are agreed in individual sales agreements.
Changes
TungArc may update these Terms of Service from time to time. Material changes will be communicated through prominent notice on the website. Continued use of the website after notice of changes constitutes acceptance of the revised terms.
Contact
For questions about these Terms of Service, contact us at [email protected] or visit www.tungarc.com/en/contact/.
Disclaimer
This policy is provided for general information about how TungArc operates. It does not constitute legal advice. We recommend that you consult qualified legal counsel before relying on this policy for any specific business or legal matter. TungArc reserves the right to update this policy as our business or applicable laws change; the effective date above reflects the latest revision.